Shipping & Delivery
Shipping & turn around time
How long will it take to get my order?
Orders are shipped within the turnaround time or preorder date listed on each product page. If no timeframe is listed, please allow 3–4 weeks for your order to be completed, packaged, and shipped. Once an item has been dropped off with the shipping carrier, please allow an additional week for delivery.
CARRIERS & DELIVERY METHODS
What shipping carrier do you use?
All orders are shipped through UPS. Tracking information will be provided once your order has shipped.
Are orders able to be picked up?
Local pickup is available at no additional charge for customers in the Woodstock, Georgia area. Pickup details and instructions will be provided after your order is completed and ready for pickup.
We are currently working on establishing a local pickup
location for customers in the Birmingham, Alabama area and hope to offer that option soon.
PACKAGING & PRESENTATION
How is my order packaged?
Every order is carefully wrapped and packaged using materials selected to help protect your artwork during transit. Each piece is thoughtfully prepared in the studio, and packaging may vary depending on the size, format, and needs of your order.
All items are presented in our standard artisanal tissue paper unless gift wrapping is included or added at checkout. If gift wrapping is selected, your item will first be wrapped in the luxury gift wrap pattern of your choice before being carefully secured with protective materials and placed inside its shipping packaging.
Artwork and products are shipped in sturdy boxes or hard-enclosed shipping mailers for prints and flat artwork. Fragile items receive additional protection with appropriate materials such as bubble wrap and other protective packaging to help ensure they arrive safely. Boxes containing fragile items will include exterior handling notes indicating that the package should be treated with care.
Every order is prepared with intention and attention to detail, so your artwork arrives safely and beautifully from our studio to your home.
SHIPMENT ISSUES
What happens if my package is delayed, damaged, or lost?
Once your order leaves the Dot JPG Designs studio and is transferred to UPS, responsibility for the package belongs to the shipping carrier. Shipping issues, claims, delays, missing packages, or damages must be handled through UPS.
If needed, the artist will provide available order details or documentation to assist with the process.
Can I update my shipping address after ordering?
Please confirm your shipping address before completing your purchase. Dot JPG Designs is not responsible for delivery issues caused by incorrect or incomplete shipping information. Contact the studio as soon as possible if an error is noticed.
Custom Artwork & Commissions
NEW COMMISSION REQUESTS
Do you accept custom artwork requests?
Yes, Jacqueline accepts select custom artwork commissions based on studio availability. Commission openings and options may vary throughout the year. To submit a request for a custom piece, click here.
TYPES OF COMMISSIONS
What types of custom artwork are available?
Custom artwork through Dot JPG Designs can range from small personalized keepsakes to large-scale creative projects. Jacqueline works with clients to create meaningful artwork, including custom portraits, pet portraits, meaningful places, wedding keepsakes, memorial pieces, and other personalized artwork.
Custom projects may also include large-scale murals, art installations, gallery-style collections and series, custom wall art, decorative pieces, signage, and other unique artistic commissions.
If you have an idea in mind, even if it is not listed, Jacqueline welcomes inquiries and would love to discuss how your vision can be transformed into a one-of-a-kind piece of artwork.
DELIVERABLES & TIMING
How is my order packaged?
Every order is carefully wrapped and packaged using materials selected to help protect your artwork during transit. Each piece is thoughtfully prepared in the studio, and packaging may vary depending on the size, format, and needs of your order.
All items are presented in our standard artisanal tissue paper unless gift wrapping is included or added at checkout. If gift wrapping is selected, your item will first be wrapped in the luxury gift wrap pattern of your choice before being carefully secured with protective materials and placed inside its shipping packaging.
Artwork and products are shipped in sturdy boxes or hard-enclosed shipping mailers for prints and flat artwork. Fragile items receive additional protection with appropriate materials such as bubble wrap and other protective packaging to help ensure they arrive safely. Boxes containing fragile items will include exterior handling notes indicating that the package should be treated with care.
Every order is prepared with intention and attention to detail, so your artwork arrives safely and beautifully from our studio to your home.
INSPIRATION & SOURCES
What happens if my package is delayed, damaged, or lost?
Once your order leaves the Dot JPG Designs studio and is transferred to UPS, responsibility for the package belongs to the shipping carrier. Shipping issues, claims, delays, missing packages, or damages must be handled through UPS.
If needed, the artist will provide available order details or documentation to assist with the process.
Can I update my shipping address after ordering?
Please confirm your shipping address before completing your purchase. Dot JPG Designs is not responsible for delivery issues caused by incorrect or incomplete shipping information. Contact the studio as soon as possible if an error is noticed.